Question 1

What is a ’Private Transfer?

Accepted Answer

A private transfer is where we transport you as an individual passenger without the need to share a car with anyone else. Once you arrive at the airport you won`t need to wait for other passengers. The driver will be waiting for you with a name board clearly displaying your name and then transport you to the address you have specified. Any additional services are shown in the confirmation document given to you when ordering the service.

Question 2

How far in advance must I reserve my transfer?

Accepted Answer

We cordially recommend you to book at least 48 hours in advance to ensure that we have enough time to process your request properly; however we are generally able to process last minute requests up to 3 hours before expected pick-up.

Question 3

What services are free?

Accepted Answer

We do not charge for transporting luggage, child car seats are included in the amount you paid. And we charge extra night time charges between 10pm to 6am like most taxi services.

Question 4

Who will wait for me and where at the airport/railway station?

Accepted Answer

If you have booked a Private Transfer, the driver will wait for you at the airport or railway station with the name board showing your name in the Arrivals Hall if an airport, or, at the head of the platform if a rail terminal. If you are unable to find the driver, please wait at the information desk/office.

Question 5

Where will you wait for me at my hotel/apartment/home?

Accepted Answer

If you are going to the airport from a hotel, please wait at reception (lobby). If being collected from an apartment or your home, please wait outside by your main door. The driver will look for you there.

Question 6

What happens if my flight is delayed?

Accepted Answer

We always confirm the flight/train arrival times. The driver will wait for all flights and train journeys that are delayed and your transfer is provided without any additional charges.

Question 7

What happens if I miss my flight or my flight is cancelled?

Accepted Answer

You must inform us of the next flight departure and its arrival time by using the telephone number provided on the confirmation form. Or use our contact form to inform your next flight/train details. or cancel your booking.

Question 8

What happens if I’ve lost my luggage? How long will the driver wait for me?

Accepted Answer

If you discover that your luggage has gone missing, you should inform us as soon as possible by using the phone number shown on the confirmation letter and that you have arrived at the airport and still require the transfer. If you have booked a Private Transfer from the airport, the driver will wait up to a maximum of 1 hour after the flight arrival time. If it is a Private Transfer from a railway station, the waiting time is 15 minutes after the arrival time of the train. Our phone number +33698842828.

Question 9

What type of vehicles (cars) are used for the transfer?

Accepted Answer

All our transfers involve the use of cars or minibuses, according to the type of transfer required. All vehicles are air-conditioned.

Question 10

How much luggage can I take with me? Are there any restrictions on luggage (weight)?

Accepted Answer

Each passenger can take all his luggage without any weight limit. -please notified to us in advance when making your reservation how many luggage you have and if you have any Extra-large luggage. – It will be included in the price (transfer fee).